Biblically Deal with Problematic People by Henry Cloud

One of the most important things a leader must learn is how to handle difficult people effectively. Wouldn’t it be nice if you never had to deal with problem or difficult people as a leader? However, the reality is that people are often very difficult! They might be people with whom you do business every day -- people in your workplace, neighborhood and in your church. Oftentimes, the most difficult people may also be the key members of your organization or executive board. The good news is that there are some very concrete, loving and appropriate tools for managing the difficult or toxic people around you.